Department Plans

Excellence Plans

Standalone consulting plans for individual departments. Focused scope, deep implementation, clear outcomes.

Department plans are designed for businesses with a specific, isolated challenge in one area. For businesses with multi-departmental challenges, our Operational Programs are the stronger choice.

Sales Excellence Plan

For businesses where sales runs on the owner's relationships — no tracking, no follow-up discipline, no visibility.

Focus AreaWhat Gets Built
Team & StructureRole definition, field vs support split, org chart
Customer ManagementCustomer segmentation, focus customer planning
Target SettingMonthly targets, break-even floor, performance benchmarks
Inquiry & OrdersInquiry register, follow-up discipline, order management
Review SystemMonthly sales review, pipeline visibility, budget vs actual
After-SalesCustomer complaint register, CAPA, closure tracking
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Production & Planning Excellence Plan

For businesses where production is reactive — verbal instructions, no plans, no order visibility, constant firefighting.

Focus AreaWhat Gets Built
Work Order SystemWO preparation, release, and tracking
PlanningDaily plan, weekly plan, capacity awareness
Order VisibilityOrder in hand tracker, delay variance, responsible function
Dispatch PlanningMonthly and weekly dispatch plan, on-time delivery tracking
Shop FloorJob cards, material issue discipline, daily production board
5S & LayoutFloor organisation, gangways, visual standards
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Stores & Inventory Excellence Plan

For businesses where stores is a black box — no stock visibility, no GRN discipline, no accountability.

Focus AreaWhat Gets Built
Inward ControlGRN process, PO linkage, inspection discipline
Stock VisibilityLive stock master, min-max planning, reorder system
Issue & ReturnMaterial issue slips, return documentation, movement control
Inventory ControlsABC classification, reorder points, monthly stock audit
ReportingShortage report, stock aging, dead stock identification
DisciplineLayout, labelling, 5S standards, pilferage control
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Purchase Excellence Plan

For businesses where purchase is ad-hoc — no PR process, no vendor tracking, no shortage accountability.

Focus AreaWhat Gets Built
Procurement SystemPR to PO lifecycle, approval authority, format design
Vendor ManagementVendor registration, rating system, development process
Cost ControlComparative quotation, price fluctuation tracking, saving report
Shortage ManagementPR to GRN delay analysis, responsible function tracking
Purchase-to-ProductionMaterial availability linked to production plan
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HR Excellence Plan

For businesses where HR is attendance and salaries only — no JDs, no KRAs, no performance framework.

Focus AreaWhat Gets Built
Organisation StructureReporting lines, hierarchy, org chart
Job DescriptionsWritten JDs for every role, sign-off, documentation
KRA FrameworkKey Result Areas per position — what everyone owns
Recruitment PlanningGap identification, hiring timeline, onboarding process
Attendance & ComplianceAttendance system, leave management, statutory basics
Increment FrameworkPerformance-linked eligibility framework introduced
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